We hope that you find the website easy and straight forward to use. Email or call us if you have any problems.
Many of our items may be too big to fit through your post box. So please make sure someone is there to receive it. We recommend that you get it delivered to your work address if you know that's where you will be.
We accept payment by Paypal and card payments via Sage Pay, which are both safe and easy to use. You don't have to be a member of Paypal to use it.
All products are hand made so may vary slightly in appearance.
We aim to dispatch UK orders within 1 to 3 working days. Sometimes we have to make things especially, and this can take up to a week. All orders are sent out with Royal Mail first class post.
Orders from Europe, Asia and America will take a bit longer, please allow up to 3 weeks to be safe!
Shipping is charged at cost, this will appear on your order.
We always use Royal Mail 1st class post. If your order comes to £150 or more you get free shipping within the UK, anywhere else we have to charge costs, sorry!
1st Class Royal Mail.
This is not trackable.
Once the package has been shipped (which may take up to 3 working days) Royal Mail " aims to deliver your letter or packet the next working day, including Saturday." However this cannot be guaranteed.
Recorded Signed For™ Once the package has been shipped (which may take up to 3 working days) Royal Mail "aim to deliver your First Class Recorded item the next working day." "Please note that is not a fully tracked service. Recorded Signed For™ provides you with confirmation of delivery only."
You will be required to sign for your package, so please make sure someone will be in to receive it.
Shipping costs are as follows:
|ZONE||£1 - 9.99||£10 - 19.99||£20 - 49.99||£50 - 149.99||£150 - 199.99||£200 - 299.99||£300 - 1000|
DUTIES AND TAXES:
Please note any duties and taxes charged at customs when sending overseas, are the buyers responsibility to pay.
We do hope that your are very happy with what you receive. If you are not then please get in touch immediately.
Items can only be returned to us if they were purchased from our website.
Please note, we cannot refund the postage and you will have to pay for the return postage. If you notice that your order is damaged, please do not accept the package and contact us straight away. Alternatively please photograph the damaged packaging, or send it back to us so we can see what went wrong.
Swapping an item: You can swap an item if it is unused or unworn up to 4 weeks. You will need to pay the postage to return it to us and also the postage to send you the new item.
We will never pass any of your details on to any 3rd party. You may occasionally get an email or a postcard from us, but only now and again.
GIFT VOUCHER TERMS AND CONDITIONS:
How can I purchase a Donna Wilson Gift Voucher? The Donna Wilson Gift Voucher can be purchased here in decimal amounts between £10.00 and £200.00.
When will the Donna Wilson Gift Voucher be delivered to the nominated address? Once payment has cleared the Gift Voucher will be sent by post to your chosen delivery address. Please check you insert the address you would like it sent to. We cannot be held responsible for incorrectly delivered, lost, or stolen vouchers; although we recommend you contact us for help if you are experiencing any difficulties.
Where can the Donna Wilson Gift Voucher by redeemed? A Donna Wilson Gift Voucher can ONLY be redeemed online at www.donnawilson.com. Only one Gift Voucher can be redeemed per transaction. It cannot be redeemed at any retail stores.
How do I redeem a Donna Wilson Gift Voucher? Simply enter the Gift Voucher code featured in the email into the box provided during the checkout process. In order to redeem your Gift Voucher you must register with a valid email address with the website and accept our Terms and Conditions. Only when you have submitted your order will the Gift Voucher be used. Only one Gift Voucher may be used per order and it cannot be used against orders using a promotional code.
How long is a Donna Wilson Gift Voucher valid? Gift Vouchers are valid for a 2 year time period and must be used by the date shown on the Gift Voucher. Always check your Gift Voucher to find out when it expires.
Can a Donna Wilson Gift Voucher be used in more than one transaction? No, only the one. The recipient can spend above the Gift Voucher value using their debit/credit card to pay the difference.
Can change be given on Gift Vouchers? No, sorry we cannot give change on Gift Vouchers, so try and spend all of your voucher.
How can I return or exchange items purchased with a Donna Wilson Gift Voucher? We are happy to offer a refund or exchange (if stock available) on any unworn/unused items with labels and/or packaging intact within 28 days of dispatch. Faulty items do not require their original packaging. This does not affect your statutory rights. Please note a Donna Wilson Gift Voucher is a non-refundable product, however we reserve the right to cancel a Gift Voucher at any time.