Free shipping on all UK orders - use code FREESHIP at checkout (exceptions apply). Free UK returns. We ship worldwide.

Orders + Shipping

Our studio is open and we are shipping orders. Please note that due to the COVID-19 outbreak, orders may be delayed by means outside of our control. For any queries, email shop@donnawilson.com.

COVID-19 Update

Thank you so much for all of your orders. They mean we’re able to keep our business going at this difficult time.

In line with the advice of the UK government, we are fortunate to be able to safely pack and ship from our London studio. Our delivery partners and couriers are currently collecting packages from our studio on Mondays, Wednesdays and Friday. Our lead times may be a little longer than those quoted below, however if there are any availability issues with items in your order we’ll get in touch by email.

Our delivery partners around the world are experiencing minor delays due to staff shortages and high volumes of packages resulting from the COVID-19 outbreak. This means that delivery of your orders is likely to take a little longer than usual to reach you.

If you have any questions or concerns at all, you can email Lottie at shop@donnawilson.com and she’ll do her best to help.

Thanks for your patience – and stay safe!

 

Payment

We accept Visa, Mastercard, or Maestro card payments via Stripe. This is a secure payment processor and we don’t hold any payment information on our website.

Order Turnaround

We aim to dispatch orders within 1-3 business days. Items that are made to order can take up to one week to ship. Orders being sent to a UK address are usually delivered within 1-3 working days, but international orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe.

Shipping

Shipping is charged at cost, as it appears on your order.

UK
UK orders weighing under 2kg are shipped via Royal Mail Tracked 48, and orders over 2kg via a courier service.
Shipping within the UK is free for orders of £75 and over.

International
International orders weighing under 2kg are shipped via the Royal Mail Tracked and Signed Service, and orders over 2kg via a courier service.

You will be required to sign for your package. If no-one is available to provide a signature, a delivery card will be left at your address.
Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

Our shipping costs are based on the weight of the order (although bulky products may incur additional charges) and are calculated at checkout as follows:

0 – 500g
500g – 1kg
1kg – 1.5kg
1.5kg – 2kg
2 – 4kg
4 – 6kg
6 – 8kg
8 – 10kg
10kg+
United Kingdom
£4.99
£4.99
£4.99
£4.99
£7.99
 £7.99
 £7.99
£7.99
£7.99
European Union
£12.00
£14.00
£16.00
£18.00
£28.00
£33.00
£36.00
£36.00
£41.00
Gibraltar, Iceland, Liechtenstein, Norway & Switzerland
£11.00
£14.00
£17.00
£20.00
£32.00
£40.00
£46.00
£51.00
£56.00
United States
£11.00
£14.00
£17.00
£20.00
£37.00
£57.00
£56.00
£62.00
£76.00
China, Hong Kong, Japan, South Korea & Taiwan
£11.00
£14.00
£17.00
£20.00
£35.00
£44.00
£53.00
£59.00
£74.00
Canada, Australia & New Zealand
£11.00
£14.00
£17.00
£20.00
£35.00
£44.00
£53.00
£59.00
£74.00
Rest of World
£11.00
£14.00
£17.00
£20.00
£43.00
£54.00
£64.00
£72.00
£95.00

Duties & Taxes

Please note that if your order is being shipped outside of the UK or the EU, it is subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.

Need help?

We hope that you find the website easy to use, but please feel free to email us or call us if you have any problems.

You can find information on how to return items here.

Thank you for shopping with us!