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Orders, Delivery and Shipping

Payment

We accept Visa, Mastercard, or Maestro card payments via SagePay, or payment via Paypal. Both methods are safe and easy to use.

Order Turnaround

We aim to dispatch orders within 1-3 business days. Items that are made to order can take up to one week to ship. Orders being sent to a UK address are usually delivered within 1-3 days, but international orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe!

Christmas Last Order Dates

These are the last dates you can place an order to be sure it’ll arrive before Christmas. If you place your order after these dates, we cannot guarantee pre-Christmas delivery. All orders are also dependant on availability of stock, so please order early to avoid disappointment!

Africa & Middle East Friday 1st December, 12pm GMT
Asia, Cyprus, Far East, Eastern Europe Tuesday 5th December, 12pm GMT
The Caribbean, Central & South America Wednesday 6th December, 12pm GMT
Australia, Greece, New Zealand Thursday 7th December, 12pm GMT
Czech Republic, Germany, Italy, Poland Tuesday 12th December, 12pm GMT
US & Canada, Finland, Sweden Wednesday 13th December, 12pm GMT
Austria, Belgium, Denmark, France, Iceland, Ireland, Luxembourg, Netherlands, Norway, Portugal Slovakia, Spain, Switzerland Thursday 14th December, 12pm GMT
United Kingdom Wednesday 21st December, 12pm GMT

Delivery

Shipping is charged at cost, as it appears on your order.
We ship orders using Royal Mail First Class post or FedEx depending on size and weight, at our discretion.
Shipping within the UK is free for orders of £50 and over – select ‘Free UK Shipping’ at checkout to take advantage of this offer.

You will be required to sign for your package, so please make sure someone will be in to receive it.
Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

Our shipping costs are based on the weight of the order (although bulky products may incur additional charges!) and are calculated as follows:

0 – 500g 500g – 1kg 1kg – 1.5kg 1.5kg – 2kg 2 – 3kg 3 – 4kg 4 – 5kg 5 – 6kg 6 – 7kg 7 – 8kg 8 – 9kg 9 – 10kg 10kg+
United Kingdom £4.00 £4.00 £4.00 £4.00 £8.00 £8.00 £8.00 £8.00 £8.00 £8.00 £8.00 £8.00 £8.00
Europe (excl. Iceland & Switzerland) £10.50 £12.50 £14.50 £16.50 £18.00 £20.00 £21.00 £21.00 £21.00 £21.00 £22.00 £22.00 £23.00
Iceland & Switzerland £11.50 £14.50 £17.50 £21.00 £24.00 £26.00 £29.00 £30.00 £32.00 £34.00 £35.00 £37.00 £38.00
US & Canada £11.50 £14.50 £17.50 £21.00 £35.00 £37.00 £40.00 £43.00 £46.00 £49.00 £52.00 £55.00 £60.00
China, Hong Kong, Japan, South Korea & Taiwan £11.50 £14.50 £17.50 £21.00 £45.00 £49.00 £54.00 £58.00 £62.00 £66.00 £70.00 £74.00 £82.00
Australia & New Zealand £11.50 £14.50 £17.50 £21.00 £45.00 £49.00 £54.00 £58.00 £62.00 £66.00 £70.00 £74.00 £82.00
Rest of World £11.50 £14.50 £17.50 £21.00 £53.00 £60.00 £67.00 £72.00 £77.00 £83.00 £88.00 £94.00 £106.00

Please note, VAT will also be added to the shipping cost for customers ordering from the UK and Europe.

Duties & Taxes

Please note that if your order is being shipped outside of the UK or the EU, it is subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.

Need help?

We hope that you find the website easy to use, but please feel free to email us or call us if you have any problems.

You can find information on how to return items here.

Thank you for shopping with us!