Free UK Shipping on orders of £150 and above (exclusions apply). We ship worldwide.

Orders + Shipping

Orders shipping to countries in the European Union are billed local tax and duties, so no additional fees will be billed on delivery – woohoo!

Payment

We accept Visa, Mastercard, or Maestro card payments via Stripe. This is a secure payment processor and we don’t hold any payment information on our website. You can also pay via Paypal – you’ll be directed to PayPal to complete the payment.

Order Turnaround

We aim to dispatch orders within 1-3 business days – this can be longer during busy sale periods. Items that are made to order can take up to one week to ship. Orders being sent to a UK address are usually delivered within 1-3 working days, but international orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe.

Shipping

UK orders
UK orders weighing under 4kg are shipped via Royal Mail Tracked 48, and orders over 4kg via a tracked courier service. Shipping within the UK is charged at £4.00, or free for orders of £150 and over.

European Union orders
Orders shipping to EU countries will be billed local sales tax at checkout* – so you won’t be charged any additional fees upon on delivery. If you are asked to pay any additional fees by the courier on delivery, please refuse the parcel and contact [email protected].

Country-specific pricing will be applied once you’ve entered a shipping location, and will be displayed as VAT on both the cart and checkout pages. You can check your country’s standard VAT rate here.

International orders 
International orders weighing under 2kg are shipped via the Royal Mail Tracked and Signed Service (where available), and orders over 2kg via a tracked courier service.

We now offer express shipping (3-4 business days) to the US and EU countries. This is available on most items, excluding SCP products and made to order – just select the Upgrade to Express Shipping option at checkout.

You will be required to sign for your package (where the service is available). If no one is available to provide a signature, a delivery card will be left at your address.

Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

Our shipping costs are as follows – please note, for oversize items, an additional fee may be applied and will be displayed at checkout:

Up to 2kg
Over 2kg
Letter
Oversize Items
United Kingdom
£4.00 (Free over £150)
£4.00 (Free over £150)
£1.00
Calculated at checkout
European Union
£12.50*
£33.30*
£5.00*
Calculated at checkout
Gibraltar, Iceland, Liechtenstein, Norway & Switzerland
£20.00
£55.00
£7.00
Calculated at checkout
United States
£20.00
£40.00
£7.00
Calculated at checkout
Canada, China, Hong Kong, Japan, South Korea & Taiwan
£22.00
£85.00
£7.00
Calculated at checkout
Australia & New Zealand
£30.00
£85.00
£7.00
Calculated at checkout
Rest of World
£28.00
£85.00
£7.00
Calculated at checkout

*Excluding tax, which will be calculated at checkout based on the local VAT rate of the shipping location.

Duties & Taxes

Please note that if your order is being shipped outside of the UK or the European Union, it is subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.

For this reason, no VAT (value added tax) is added to orders shipping outside of the UK and the EU.

For more information, please see our Tax Free Shopping page.

Need help?

We hope that you find the website easy to use, but please feel free to email us or call us if you have any problems.

You can find information on how to return items here.

Thank you for shopping with us!