Give the gift of choice to the Donna Wilson fan in your life.
Our digital Gift Vouchers are emailed auto-magically to your giftee – so they are perfect for last-minute gifts or forgotten birthdays! Just add an email and write an optional message, and we’ll do the rest.
If you’d like to receive a physical gift voucher, select ‘Send coupons to me’ at check-out, then email [email protected] with the subject line ‘Gift Voucher’, along with your order reference, the address you’d like to send it to, and any message – we’ll send it to an address of your choice by post.
Please be sure to read our Gift Voucher information page before purchasing or redeeming a Gift Voucher as it contains important details about how our vouchers work!
We aim to dispatch orders within 1-3 business days, however, items that are made to order can take up to one week to ship. Orders being sent to a UK address are usually delivered within 1-3 working days, but international orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe.
Check our Christmas Last Order Dates before placing your order if you need delivery in time for Xmas.
Shipping is charged at cost, as it appears on your order – shipping within the UK is free for orders of £75 and over.
You can find more information on our shipping rates here.
You will be required to sign for your package, so please make sure someone will be in to receive it.
Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.
We hope you’re happy with your order, however, if for any reason you are not please get in touch immediately.
We now offer free returns for orders shipped within the UK. Just follow the instructions on the card you received with your order or email [email protected] for additional help, or to an exchange an item.
For returns and exchanges outside the UK, email [email protected] with the following information:
– your name and email
– your order number – you can find this on your order confirmation email
– the item you would like to return or exchange
– the reason for return or exchange
You can find more information on returns and exchanges here.