Celebrate a birthday, new baby, anniversary or special occasion with a unique embroidered balloon!
We can sew a name, date or number onto a personalised balloon especially for you.
The name, date or number you specify will be hand-embroidered by one of our super seamstresses in our London studio.
To customise a balloon, choose a colour of balloon from the drop-down menu and check out as usual. After you’ve placed your order, please email us the name, date or number you’d like embroidered on your creature, along with your order reference (this 5 digit number can be found on your order confirmation email).
Please note: customised balloons are not returnable. Although we will do our best to send out your balloon as quickly as we can, please allow up to 5 additional business days for embroidery.
We aim to dispatch orders within 1-3 business days, however, items that are made to order can take up to one week to ship.
Please note: items produced in collaboration with SCP have a longer lead time, and this will be indicated in the product description.
Orders being sent to a UK address are usually delivered within 1-3 working days, but international orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe.
Shipping is charged at cost, as it appears on your order – shipping within the UK is free for orders of £75 and over.
You can find more information on our shipping rates here. Larger items may incur additional shipping costs – these will be shown at checkout.
You will be required to sign for your package, so please make sure someone will be in to receive it.
Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.
We hope you’re happy with your order, however, if for any reason you are not please get in touch immediately.
We now offer free returns for orders shipped within the UK. Just follow the instructions on the card you received with your order or email [email protected] for additional help, or to an exchange an item.
For returns and exchanges outside the UK, email [email protected] with the following information:
– your name and email
– your order number – you can find this on your order confirmation email
– the item you would like to return or exchange
– the reason for return or exchange
You can find more information on returns and exchanges here.