We ship worldwide - free UK delivery on orders over £75

Personalise Your Product


Want to make your gift a little more personal? We can hand-embroider a name or initials onto our knitted and woven products including creatures, cushions, throws, hot water bottles, scarves and sweaters.

For customisations please add this item and the product you’d like to personalise to your basket, and check out as usual. After you’ve placed your order, please email us with details of the name or initials you’d like us to embroider.

Please note:
Customised items are not returnable unless the product is faulty.
We advise you to allow an additional week for embroidery – although we’ll do our best to send out your order as quickly as we can.

We aim to dispatch orders within 1-3 business days, however, items that are made to order can take up to one week to ship. Please note: items produced in collaboration with SCP have a longer lead time, and this will be indicated in the product description.

All deliveries will require a signature. Orders being sent to a UK address are usually delivered within 1-3 working days, but international orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe.

We offer free shipping with the UK for orders of £75 and over. Shipping is charged at cost depending on the destination – you can find more information on our shipping rates here.

We hope you’re happy with your order, however, if for any reason you are not please get in touch immediately.

We now offer free returns for orders shipped within the UK. Just follow the instructions on the card you received with your order or email shop@donnawilson.com for additional help, or to an exchange an item.

For returns and exchanges outside the UK, email shop@donnawilson.com with the following information:
– your name and email
– your order number – you can find this on your order confirmation email
– the item you would like to return or exchange
– the reason for return or exchange

You can find more information on returns and exchanges here.

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