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Returns & Exchanges

We do hope that you are happy with what you received but if for some reason you are not, please do get in touch immediately.
Please note that many of our products are handmade and may vary slightly in appearance. This is the nature of handmade items and we feel this adds to their character and is not to be considered a defect.

We cannot accept returns on Fabric by the Metre orders however we can happily post out a small sample swatch to give an idea of the fabric and colouring. Please email us for further information.

We can only accept returns/exchanges for up to 2 weeks, providing the item is unused/unworn, in original condition with labels still attached. Items can only be returned/exchanged if they were purchased from our website.

Please note we do not refund original shipping costs and you will have to cover the cost of return shipping.
For exchanges, you will also be charged the cost of sending the new item.
When sending an item back to us, we strongly recommend using a trackable shipping method so you can track the status of your return shipment and be absolutely sure the items get returned to us.

If you notice that your order is damaged upon arrival, please do not accept the package and contact us straight away.
Alternatively, please photograph the damaged packaging/item and email us, or send it back to us so we can see what went wrong.