Shipping policy


Shipping

 


UK 

Standard UK Delivery | Royal Mail Tracked | 3-5 working days | £4 | FREE for orders over £80 
Express UK Delivery | DHL or UPS Tracked | Order by 12 noon for delivery in 1-2 working days | £9
+ Please note, the Channel Islands incur a shipping premium and will be classed as International for the purpose of shipping.

 

EU 

Small Parcels below 3kg | UPS Tracked | £28
Large Parcels above 3kg | UPS Tracked | £40
+ Any applicable duties/tariffs for customers in the EU are collected at checkout, so no additional charges will be due on delivery. 

 

USA

Small to Medium Parcels below 2kg | Tracked Service | £40
Large Parcels  2kg - 5kg | Tracked Service | £48
Extra Large Parcels  5kg and above | Tracked Service | £65
+ Any applicable duties/tariffs for customers in the USA are collected at checkout, so no additional charges will be due on delivery. 

 

Australia

Small Parcels below 600g | Tracked Service | £50
Medium Parcels below 2kg | Tracked Service | £70
Large Parcels  2kg - 5kg | Tracked Service | £96
Extra Large Parcels  5kg and above | Tracked Service | £130

 

Rest of the World

Small Parcels below 600g | Tracked Service | £25
Medium Parcels below 2kg | Tracked Service | £35
Large Parcels  2kg - 5kg | Tracked Service | £48
Extra Large Parcels  5kg and above | Tracked Service | £65


Please note

Lead-times on orders outside the UK vary by location, though delivery can be expected within 10 working days.
All orders outside the UK (and the Channel Islands) are classed as EU or International and the shipping will include duty + VAT + freight. Customers will not need to pay any additional fees. If you are asked to pay any additional fees by the courier on delivery, please refuse the parcel and contact help@donnawilson.com.

 

 

Need more help?

 

Feel free to send us an email, or call the studio during opening hours. You can find all the contact options here.
Looking to return an item? You can find all the information you need here.
Thank you for shopping with us!